AGENDĂ

 

10.00 – 10.30  Înregistrarea participanţilor & Welcome coffee 

 

10.30 – 10.40  Welcome speech Răzvan Mureşan, Redactor, Business MAGAZIN

 

10.40 – 12.00 Panel: Industria de contact center – tehnologii inovative şi studii de caz de top pentru viitorul relaţiei cu clienţii

 

•Marcin Grygielski, Territory Manager for Eastern Europe, Interactive Intelligence 

•Arkadiusz Pielski, Business Development Manager Asseco South Eastern Europe Poland 

•Adriana Ohanisian, Customer Care Director, Allianz-Ţiriac Asigurări

•Vladimir Sterescu, Country Manager, CGS Romania

 

12:00 – 13:00 Business Lunch - Restaurant JW Steakhouse